Service Charter

January 28,2022

Did you know you can access the following KUCCPS services for free?

Refund of erroneous payments

  • Make a formal written request and provide payments details.
  • Feedback will be given within 7 working days.

Career guidance and mentorship in schools

  • Provide detailed request letter indicating the proposed date, topic and other relevant information

Access to information on available programmes

  • Log in to the relevant portal:
  • For students:
  • For universities/colleges:
  • For school principals:
  • The information is updated quarterly

Payment for goods/services

  • Is done within 30 days
  • Goods / services delivered must satisfy all specifications
  • Payment done only after goods/services are inspected and accepted

Complaints handling

Are you familiar with KUCCPS complaint handling procedure?

View it here.

Click here to access the full version of the Service Charter.